Privacy Policy
Privacy Policy – Dream-Ease™
Last updated: October 2025
At Dream-Ease™, accessible from www.dream-ease.com, your privacy is our top priority.
This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.
By using our site, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following types of information:
🔹 Personal Information
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Full name
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Billing and shipping address
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Email address
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Phone number
🔹 Payment Information
Payment details (such as credit/debit card numbers) are processed securely by our third-party payment providers (e.g., Shopify Payments, PayPal, Stripe).
We do not store or have access to your full payment data.
🔹 Automatically Collected Data
When you browse our store, we automatically receive:
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Your IP address
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Browser type and version
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Device information
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Pages visited and time spent on the site
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Referral sources (e.g., if you arrived via an ad or social link)
This data helps us improve our website experience and marketing performance.
2. How We Use Your Information
We use your personal data to:
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Process and deliver your orders
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Communicate with you about your purchase or inquiries
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Send order confirmations, shipping updates, and support responses
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Personalize your shopping experience
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Improve our website and marketing campaigns
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Comply with legal obligations (invoicing, accounting, tax)
If you subscribe to our newsletter, we may send you promotional content. You can unsubscribe anytime via the link in each email.
3. Legal Basis for Processing (GDPR)
We process your data under the following lawful bases:
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Contractual necessity: to fulfill your purchase
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Consent: for marketing communications and cookies
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Legal obligation: for tax and accounting records
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Legitimate interest: to improve our services and prevent fraud
4. How We Protect Your Data
We take data protection seriously.
Our website uses SSL encryption (HTTPS) to secure all data transfers.
Access to your personal information is restricted to authorized personnel only, and all third-party partners are GDPR-compliant.
We never sell or rent your personal data to third parties.
5. Data Retention
We retain personal information only as long as necessary:
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Order and transaction data: up to 7 years (for legal and accounting compliance)
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Marketing data: until you unsubscribe or request deletion
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Contact messages: up to 12 months after last correspondence
You may request deletion of your data at any time (see Section 9).
6. Cookies & Tracking Technologies
Our site uses cookies to enhance your experience.
Cookies help us:
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Remember your cart and preferences
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Analyze traffic and performance
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Serve personalized ads through platforms like Meta (Facebook), TikTok, and Google
You can manage or disable cookies in your browser settings.
For detailed information, see our [Cookie Policy] (you can create this as a separate page).
7. Third-Party Services
We use trusted third-party services to operate our store, such as:
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Shopify, Inc. – e-commerce platform
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Klaviyo – email marketing
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Meta, Google, TikTok Ads – advertising platforms
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PayPal, Stripe, Shopify Payments – payment processing
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Sendcloud / Bpost / DHL – shipping and logistics
Each third-party has its own privacy policy governing how they process data.
8. International Transfers
Your data may be processed outside the European Economic Area (EEA) when using Shopify or marketing tools hosted in the United States or other regions.
We ensure all transfers are protected under the EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs).
9. Your Rights (GDPR)
You have the following rights regarding your data:
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Access: request a copy of your stored data
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Correction: update inaccurate information
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Deletion (“Right to be Forgotten”): request deletion of your personal data
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Restriction: limit data processing under certain conditions
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Portability: receive your data in a transferable format
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Objection: opt out of marketing communications at any time
To exercise any of these rights, contact us at:
📩 support@dream-ease.com
We will respond within 30 days.
10. Children’s Privacy
Our website and products are not intended for individuals under 18 years old.
We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us immediately.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on this page, with the “Last updated” date at the top.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us: