Frequently Asked Questions (FAQ)
🌙 Frequently Asked Questions (FAQ)
🛍️ Orders
1. How can I place an order?
Simply add your favorite product to the cart, fill in your details at checkout, and complete your purchase using one of our secure payment methods.
2. Can I change or cancel my order?
Yes, you can modify or cancel your order as long as it hasn’t been shipped yet. Please contact us as soon as possible at support@dream-ease.com.
3. I haven’t received an order confirmation. What should I do?
Check your spam or promotions folder first. If you still can’t find the confirmation, reach out to us and we’ll verify your order for you.
🚚 Shipping
4. What are the shipping costs?
We offer free shipping on all EU orders. For international deliveries outside Europe, standard shipping rates may apply.
5. How long does delivery take?
Orders are processed within 1–3 business days and typically arrive within 2–7 business days, depending on your location.
6. Can I track my package?
Yes. Once your order has been shipped, you’ll receive an email with your tracking number to follow your parcel in real time.
7. Do you ship internationally?
Yes, we ship to multiple countries worldwide. Check our shipping page for a full list of destinations and estimated delivery times.
8. What if I’m not home during delivery?
If you’re not available, your package will be delivered to a nearby pickup point or re-attempted for delivery. Check your tracking link for updates.
🔄 Returns & Exchanges
9. What is your return policy?
You can return your item within 14 days of receiving it, as long as it’s unused and in its original packaging. Visit our Returns & Exchanges page for full details.
10. How do I return my order?
Fill out our return form, include it with your package, and send it to the provided return address. Always use a trackable shipping method.
11. Will I get my money back after returning?
Yes, once we receive and inspect your return, your refund will be processed within 5 business days.
12. Can I exchange a product?
Exchanges are possible for items of equal value. Please contact our support team for further assistance.
13. What if my product arrived damaged?
Please contact us within 48 hours of delivery at support@dream-ease.com. Include photos of the damaged product and packaging so we can assist you quickly.
💳 Payments
14. Which payment methods do you accept?
We accept PayPal, Visa, Mastercard, American Express, Apple Pay, Google Pay, Bancontact, and iDEAL.
15. Is my payment secure?
Absolutely. All transactions are protected by SSL encryption and processed through trusted, secure payment gateways.
🌿 Products
16. Are your products suitable for everyone?
Yes. Our wellness products are safe, vegan, and made for all skin types and comfort levels.
17. Can I combine multiple products?
Of course! Many of our products are designed to complement each other for optimal results. Check each product page for usage tips.
18. Can I have an allergic reaction?
Our products are dermatologically tested and drug-free, but if you have sensitive skin, we recommend performing a small patch test first.
19. How do I use my product?
Each product page includes clear step-by-step instructions. If you have any questions, our team is happy to help.
💬 Customer Support
20. How can I contact you?
You can reach us anytime at support@dream-ease.com — we’re here to help!
21. When can I expect a reply?
We aim to respond to all inquiries within 24 hours on business days.
22. I’m experiencing technical issues on the website. What should I do?
Try clearing your browser cache and cookies, or switch to a different browser. If the issue persists, please contact us at support@dream-ease.com.
🛡 Warranty & Service
23. Do your products come with a warranty?
Yes, all our products are covered by a 1-year warranty for manufacturing defects.
24. What does the warranty cover?
Our warranty covers manufacturing faults and product defects. Normal wear and tear or misuse are not included.
25. How do I claim my warranty?
Contact us at support@dream-ease.com, including your order number, a brief description of the issue, and photos if applicable.
💫 Other Questions
26. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media for exclusive deals and early access to new launches.
27. Where can I buy Dream-Ease™ products?
Our products are exclusively available through our official online store: www.dream-ease.com.